Work Experience
Black Belt
- Genpact
- +502 2501-2700
- 2021 - to Date
As a Black Belt overseeing accounting and financial services, I spearheaded process optimization initiatives focusing on accounts payable, accounts receivable, accounting, sourcing, procurement strategies, and comprehensive financial reporting. My role involved driving productivity enhancements and elevating customer satisfaction by streamlining operations and implementing innovative improvements.
Process Specialist
- G&T Continental
- 1718
- 2018 - 2021
As a Process Specialist, I spearheaded process improvement initiatives, focusing on corporate loans and the establishment of passive accounts (savings and checking). Notably, I was responsible for the overall design and initial implementation of Bizagi and the Document Management System, aimed at streamlining the maintenance of customer digital files. This comprehensive solution encompassed the optimization of operations within sales, risk analysis departments, approval committees, and the legal area.
Additionally, within the domain of savings and checking accounts, I successfully led efforts to reduce a backlog of pending validation activities, leveraging the introduction of the BPMS software Creatio. This initiative significantly expedited processes for customers, enhancing efficiency in file validation activities.
Project Manager
- Conduent
- +502 2413 8258
- 2014 - 2018
Project manager with a proven track record of successfully leading software implementation projects, particularly focused on document management within the U.S. medical insurance sector. My role involved maintaining the software utilized by operations for scanning and indexing operations. Additionally, I provided extensive support, including adapting the software for new form types, modifying existing forms, and expanding functionalities. I spearheaded projects aimed at reducing keystrokes during data entry and optimizing the server infrastructure behind the software solution.
Process engineer
- American Denimatrix
- +502 2413 8258
- 2012 - 2014
As a Process Engineer in the jeans manufacturing industry, I held a pivotal role in overseeing and driving continuous improvement initiatives across both core business and support areas. Within the core business domain, I managed projects aimed at defect reduction in soft fabric products and mitigating variance to minimize out-of-spec products, optimizing quality and consistency.
In the support areas, I spearheaded the development of a price tool that significantly enhanced quotation accuracy by integrating fixed and variable costs. Additionally, I successfully implemented a comprehensive quality and production control system. This system revolutionized our monitoring capabilities across the company, providing real-time insights into product status and quality levels, ensuring higher standards of production and operational efficiency.
Black belt
- Genpact
- +502 2501-2700
- 2010 - 2012
During my tenure at Genpact, I seized my initial opportunity by obtaining my Green Belt Certification through the successful execution of a project focused on enhancing the outbound collections process. Building on this accomplishment, I advanced to complete my Black Belt training and examination, a significant milestone in my professional development.
Continuing my journey, I actively contributed my expertise to support various clients and processes across diverse domains, including accounts payable, collections, and customer service. This multifaceted experience allowed me to broaden my skill set and provided me with valuable insights into different operational areas, fostering a comprehensive understanding of process improvement strategies and client management.
Education & Certifications
LSS Master Black Belt
- OPS Consultores
- 2024
Google data analytics
- Coursera
- 2023
Project Management Professional (PMP)
Master in Business Administration
- Rafael Landivar University
- 2012 - 2014
Quality Trainer
- Minitab
- 2013
LSS Green Belt
- Genpact
- 2009
Bachelor in International Relations
- Rafael Landivar University
- 2004 - 2009