Work Experience

Black Belt

As a Black Belt overseeing accounting and financial services, I spearheaded process optimization initiatives focusing on accounts payable, accounts receivable, accounting, sourcing, procurement strategies, and comprehensive financial reporting. My role involved driving productivity enhancements and elevating customer satisfaction by streamlining operations and implementing innovative improvements.

Process Specialist

As a Process Specialist, I spearheaded process improvement initiatives, focusing on corporate loans and the establishment of passive accounts (savings and checking). Notably, I was responsible for the overall design and initial implementation of Bizagi and the Document Management System, aimed at streamlining the maintenance of customer digital files. This comprehensive solution encompassed the optimization of operations within sales, risk analysis departments, approval committees, and the legal area.

Additionally, within the domain of savings and checking accounts, I successfully led efforts to reduce a backlog of pending validation activities, leveraging the introduction of the BPMS software Creatio. This initiative significantly expedited processes for customers, enhancing efficiency in file validation activities.

Project Manager

Project manager with a proven track record of successfully leading software implementation projects, particularly focused on document management within the U.S. medical insurance sector. My role involved maintaining the software utilized by operations for scanning and indexing operations. Additionally, I provided extensive support, including adapting the software for new form types, modifying existing forms, and expanding functionalities. I spearheaded projects aimed at reducing keystrokes during data entry and optimizing the server infrastructure behind the software solution.

Process engineer

As a Process Engineer in the jeans manufacturing industry, I held a pivotal role in overseeing and driving continuous improvement initiatives across both core business and support areas. Within the core business domain, I managed projects aimed at defect reduction in soft fabric products and mitigating variance to minimize out-of-spec products, optimizing quality and consistency.

In the support areas, I spearheaded the development of a price tool that significantly enhanced quotation accuracy by integrating fixed and variable costs. Additionally, I successfully implemented a comprehensive quality and production control system. This system revolutionized our monitoring capabilities across the company, providing real-time insights into product status and quality levels, ensuring higher standards of production and operational efficiency.

Black belt

During my tenure at Genpact, I seized my initial opportunity by obtaining my Green Belt Certification through the successful execution of a project focused on enhancing the outbound collections process. Building on this accomplishment, I advanced to complete my Black Belt training and examination, a significant milestone in my professional development.

Continuing my journey, I actively contributed my expertise to support various clients and processes across diverse domains, including accounts payable, collections, and customer service. This multifaceted experience allowed me to broaden my skill set and provided me with valuable insights into different operational areas, fostering a comprehensive understanding of process improvement strategies and client management.

Education & Certifications

LSS Master Black Belt

OPS Consultores - Master Black Belt

Awarded To: Alejandro Sagastume

Google data analytics

Project Management Professional (PMP)

Master in Business Administration

Quality Trainer

LSS Green Belt

Bachelor in International Relations

Competencies

Global Vision And Strategic Analysis

Global Vision And Strategic Analysis

I possess a global vision that allows me to understand complex context and strategic analysis skills to develop effective plans

Innovation And Strategic Thinking

Innovation And Strategic Thinking

I foster innovation with a strategic approach to tackle challenges and propose disruptive solutions.

Goal-Oriented Leadership

Goal Oriented Leadership

My leadership focuses on aligning teams towards clear goals, motivating them to achieve outstanding results.

Talent Development

Talent Development

I drive talent development through programs and strategies that promote growth and professional excellence.

Organizational Change Management

Organizational Change Management

I have skills to lead and facilitate organization changes, adapting teams and processes towards new directions.

Crisis Management

Crisis Management

I have the ability to make quick and effective decisions during critical situations, minimizing negative impacts.

Risk And Compliance Management

Risk And Compliance Management

I have experience in identifying risks and ensuring regulatory compliance, ensuring the integrity and security of the organization.

Languages

spanish

Reading
100%
Writing
100%
Speaking
100%

English

Reading
100%
Writing
95%
Speaking
95%

Portuguese

Reading
80%
Writing
60%
Speaking
40%
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